Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Local Trades Direct ("we", "us", "our"), a trading name of Aurora International Realty Commercial Broker – FZCO, collects, uses, and shares personal information when you use our websites or submit an enquiry through them.

In plain terms: if you're a homeowner and you send us an enquiry, we pass your details to one local contractor so they can contact you about your project. We explain exactly what that involves below.

1. Who we are

Local Trades Direct operates a network of local home-improvement websites. We are the data controller for information collected through those websites. Our registered entity is Aurora International Realty Commercial Broker – FZCO, Dubai Silicon Oasis (IFZA), United Arab Emirates, Trade Licence No. 79629. You can reach us at info@localtradesdirect.com.

2. Information we collect

When you submit an enquiry, we collect the details you provide, which typically include:

Your name;
Your contact details (phone number and/or email address);
Your location (such as your address, postcode, or ZIP code);
Details of the project or service you are enquiring about.

We also automatically collect limited technical information (such as IP address, browser type, and pages visited) through standard analytics and website logs.

3. How we use your information

To connect you with a local contractor who can help with your enquiry;
To respond to your questions and communicate with you about your request;
To operate, secure, and improve our websites;
To comply with legal obligations.

4. How we share your information

The core purpose of our service is to connect homeowners with local trades. When you submit an enquiry, we share the details you provide with one local contractor who covers your area and service, so they can contact you directly about your project. By submitting an enquiry, you consent to your details being passed to that contractor for this purpose.

We may also share information with service providers who help us operate our business (for example, hosting, email, call-handling, and payment providers), and where required by law. We do not sell your personal information.

5. Payment information

Contractor membership payments are processed by our payment provider, Stripe. We do not store full card details on our servers. Stripe's handling of your information is governed by its own privacy policy.

6. Data retention

We keep enquiry information only for as long as necessary to fulfil the purposes described above, to maintain business records, and to meet legal requirements, after which it is deleted or anonymised.

7. Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, email us at info@localtradesdirect.com. If you are in the UK or EU, you also have the right to lodge a complaint with your local data protection authority.

8. Cookies

Our websites use essential cookies to function and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

10. Contact

Questions about this policy or your information can be sent to info@localtradesdirect.com.